Terms and Conditions for Gardeners Parsons Green

These Terms and Conditions set out the basis on which Gardeners Parsons Green provides gardening and related outdoor maintenance services to customers in the United Kingdom. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. They are designed to create a clear, fair and practical agreement for both sides. In this document, references to “we”, “us” and “our” mean the gardening service provider, and references to “you” and “your” mean the customer.

These terms apply to one-off and recurring gardening appointments, including but not limited to lawn care, hedge work, planting, pruning, clearing, seasonal upkeep and general garden maintenance. They are intended to support a professional service relationship and should be read carefully before any booking is confirmed. Nothing in these terms affects your statutory rights as a consumer under UK law.

We aim to provide a reliable and transparent service, but outdoor work can be affected by weather, access, plant conditions, waste volumes and other practical factors. For that reason, some services may need to be adjusted on site. Where a change is necessary, we will seek to act reasonably and keep you informed. Our intention is always to complete the work safely, lawfully and to the agreed standard.

1. Booking Process

A booking is considered requested once you ask for a quotation, confirm an appointment or otherwise instruct us to carry out work. We may ask for information such as the size and type of garden, access arrangements, requested tasks, preferred dates and any special requirements. This helps us assess the work and offer an appropriate service.

Any quotation or estimate we provide will normally be based on the information available at the time. If the actual condition of the garden, access, or volume of work differs from what was described, we may revise the price, timing or scope before proceeding. We reserve the right to refuse or withdraw from a booking where the work is unsafe, impractical, unlawful or outside our service capability.

Once a booking is confirmed, the agreed date and time will be reserved for you. Please ensure that someone is available to provide access if needed, and that the working area is reasonably accessible and safe. If access is restricted, we may be unable to complete the work and a wasted visit charge may apply where appropriate.

2. Services and Scope of Work

We will carry out the services described in the quotation, booking confirmation or agreed written instructions. Unless expressly agreed otherwise, our work does not include specialist arboricultural services, pest treatment, structural landscaping, repairs to irrigation systems, or tasks requiring planning permission, utility disconnection or specialist certification. Any additional work requested on site will be subject to availability and may be charged separately.

The customer is responsible for ensuring that any instructions provided are accurate and lawful. If you request work on plants, trees, shrubs or garden features belonging to a third party, you must obtain the necessary permission beforehand. We may decline to carry out any instruction that appears to be unsafe, invasive, environmentally inappropriate or otherwise unsuitable.

We will use reasonable care and skill in performing the services. However, natural materials and living plants can be unpredictable. Results may vary depending on season, soil condition, prior maintenance, weather, and the health of the plants or lawn before we begin. No guarantee is given that all plants will survive or that lawns will recover fully where the underlying condition is poor or the work is influenced by external factors.

3. Payments

Unless agreed otherwise, payment is due upon completion of the work or in accordance with the invoice terms stated on the quotation. We may require full or partial payment in advance for repeat bookings, larger jobs, or where materials or disposal costs are likely to be significant. Payment methods accepted will be notified at the time of booking or invoicing.

All quoted prices are based on the scope of work agreed at the time of booking. If the job takes longer, requires more labour, or involves additional waste disposal, materials or access difficulties beyond what was reasonably anticipated, we may charge an adjusted amount. Any material change in price will be discussed where practicable before the extra work is carried out.

Late or non-payment may result in suspension of further services and recovery action where necessary. If we need to pursue unpaid sums, you may be liable for reasonable costs incurred in recovering the debt, to the extent permitted by law. We may also charge interest on overdue amounts where allowed under applicable legislation and the contract terms stated on the invoice.

4. Cancellations, Rescheduling and Missed Appointments

If you need to cancel or reschedule, please give us as much notice as possible. Where a cancellation is made with sufficient notice, no cancellation fee may apply. However, if materials have been purchased, waste arrangements made, or a time slot reserved that cannot be reallocated, we may charge for reasonable losses already incurred.

If you cancel at short notice or are not present to provide access at the agreed time, we may treat the appointment as a missed visit. In such cases, a call-out, waiting, or wasted appointment charge may be applied. Repeated short-notice cancellations or missed appointments may affect future booking availability.

If we need to cancel or reschedule due to illness, severe weather, vehicle issues, safety concerns or other operational reasons, we will try to offer an alternative appointment. We will not be liable for indirect losses caused by a change of date, provided we have acted reasonably and in good faith.

5. Customer Responsibilities

You are responsible for ensuring the working area is reasonably safe and that we are told about any known hazards. This includes hidden drains, fragile structures, pets, uneven surfaces, buried cables, contaminated materials, nesting wildlife, water features and anything else that could affect safe performance of the work. Please remove or secure valuables, ornaments and fragile items before the service begins.

You must also ensure that any necessary permissions have been obtained from landlords, tenants, managing agents, neighbours or relevant authorities before work begins. Where access gates, shared areas or parking arrangements affect the service, you must make the relevant arrangements in advance. We are not responsible for delays caused by the absence of suitable access or instructions.

If our team is unable to start or finish work because the site is unsafe, inaccessible or not as described, we may still charge for time spent attending the property and for any costs that have already been incurred. Clear communication helps prevent misunderstanding and ensures the work can proceed efficiently.

6. Liability and Limitations

We will carry out our services with reasonable care and skill. If we cause direct damage through negligence, we will assess the matter fairly and may repair, replace or compensate for the proven loss, subject to these terms and any applicable legal limitations. Our liability will not extend to pre-existing damage, normal wear and tear, defects caused by hidden conditions, or losses arising from incomplete or inaccurate information provided by you.

We are not responsible for indirect, incidental or consequential losses, including loss of profit, loss of enjoyment, business interruption, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Where our work involves living plants, turf or soil, you accept that outcomes may be influenced by natural conditions beyond our control. We are not liable for deterioration caused by drought, frost, disease, pests, poor previous maintenance, improper watering, severe weather or other environmental factors after completion of the service. Any care advice given informally is provided without warranty unless specifically set out in a written service agreement.

7. Waste Regulations and Disposal

Garden waste generated during our work may be removed, left on site for your disposal, or handled in another agreed manner. Where we arrange disposal, we will do so in accordance with applicable UK waste management rules and environmental obligations. This may include separating green waste from other materials and using licensed transfer or disposal facilities where required.

You must tell us in advance about any waste that is not typical garden green waste, including soil, rubble, timber, treated wood, fencing, asbestos, chemicals, paint tins, electrical items or contaminated material. Such waste may require special handling and may be excluded from standard garden clearance services. If we discover prohibited or hazardous waste on site, we may stop work until the matter is resolved and additional charges may apply.

Unless otherwise agreed, any waste left for collection becomes your responsibility once the service is completed. Where council or private collection standards apply, you are responsible for ensuring that disposal arrangements are lawful and suitable for the material involved. We will not knowingly transport or dispose of waste in breach of environmental or waste carrier regulations.

8. Materials, Plants and Seasonal Work

If we supply plants, compost, mulch, fertiliser or other materials, we will aim to source items of satisfactory quality. However, natural products can vary in appearance and performance. Substitutions may occasionally be necessary if an item is unavailable, and any replacement will be of comparable type and value where reasonably possible.

Any plant establishment, pruning or turf-related work may be affected by weather, watering, site conditions and aftercare. Unless we have agreed an aftercare contract, you are responsible for maintaining the garden after completion. Failure to water, protect or monitor newly planted items may reduce their chance of success. Seasonal services may also be adapted to suit conditions on the day.

We may provide recommendations regarding timing, upkeep or future work, but such comments are not guarantees. Gardens are dynamic spaces and living materials require ongoing attention. The success of the work may depend on factors outside the scope of the booked service and outside our control.

9. Complaints and Remedies

If you are unhappy with any aspect of the service, please raise the issue promptly so that we can consider it and, where appropriate, inspect the work. We may offer to return and rectify a genuine problem, reduce the price, or propose another fair solution depending on the circumstances. Complaints should be made as soon as reasonably possible after the issue becomes apparent.

We will not normally be responsible for matters that result from misuse, alteration by others, adverse weather, lack of aftercare, or conditions present before we were instructed. Any remedy we provide will be limited to the direct issue complained of and will be assessed in a reasonable and proportionate way.

Nothing in this complaints section affects your legal rights under the Consumer Rights Act 2015 or any other applicable UK consumer law. If a specific statutory remedy applies, it will take priority over these contractual provisions.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, any mandatory consumer protections available to you under local law will remain unaffected where applicable. The parties agree that any dispute will be subject to the jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

If any part of these terms is found to be unlawful, invalid or unenforceable, that part will be treated as separate and the remaining terms will continue in full force. No failure or delay by us in enforcing any right under these terms shall be treated as a waiver of that right.

By booking or receiving services from Gardeners Parsons Green, you confirm that you have read, understood and accepted these terms. These conditions are intended to support fair, lawful and professional gardening services while allowing flexibility for the practical realities of outdoor work.