Terms And Conditions

Gardeners Parsons Green Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Parsons Green provides gardening and related services. By making a booking, confirming a quotation or allowing our gardeners to commence work at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting or receiving services from Gardeners Parsons Green.

Company means Gardeners Parsons Green, the gardening services provider.

Services means gardening, landscaping, maintenance, clearance or any other work carried out by the Company for the Client, whether on a one off or regular basis.

Site means the garden, grounds or other outdoor area at which the Services are to be provided.

Agreement means the contract between the Company and the Client comprising these Terms and Conditions together with any written quotation or confirmation of booking.

2. Scope of Services

The Company offers a range of gardening and garden maintenance services, including but not limited to lawn care, hedge trimming, planting, pruning, garden tidy ups, garden clearance and regular maintenance visits in Parsons Green and surrounding areas.

The exact scope of the Services to be provided will be agreed with the Client in advance, either in writing or verbally, and confirmed in a quotation or booking confirmation. Any additional work requested by the Client that falls outside the agreed scope may be subject to additional charges.

3. Booking Process

3.1 Quotations

The Company may provide quotations based on information supplied by the Client, including descriptions, photographs or measurements of the Site, or following a visit to the Site. Quotations are normally estimates and may be amended if the information supplied by the Client is incomplete, inaccurate or if Site conditions differ from what could reasonably be expected at the time the quotation is given.

3.2 Acceptance of quotation

A booking is only confirmed once the Client accepts the quotation or service proposal and the Company confirms the booking. Confirmation may be given verbally or in writing. The Company reserves the right to refuse any booking at its discretion.

3.3 Regular maintenance bookings

For regular garden maintenance bookings, the Company will agree a schedule of visits with the Client. While the Company aims to attend on the agreed dates and times, these may be subject to change due to weather conditions, operational reasons or public holidays. The Company will endeavour to notify the Client of any significant changes to the agreed schedule.

4. Site Access and Client Obligations

The Client must ensure that the Company and its gardeners have safe and reasonable access to the Site at the agreed times. This includes providing access through any gates, side passages or communal areas, and ensuring that any necessary keys, access codes or permits are available.

The Client is responsible for keeping pets and children away from the work area while Services are being carried out and for informing the Company of any potential hazards at the Site, including uneven ground, hidden structures, ponds, fragile surfaces or underground services such as cables or pipes.

Where parking restrictions apply near the Site, the Client should inform the Company in advance and, where possible, arrange suitable parking or visitor permits. Any parking charges or fines incurred as a direct result of insufficient information or permits provided by the Client may be added to the Client's invoice.

5. Materials, Plants and Equipment

Unless otherwise agreed, the Company will supply any plants, materials and consumables required to carry out the Services. The cost of such items will be included in the quotation or charged separately as agreed with the Client.

The Company will endeavour to source healthy plants and suitable materials from reputable suppliers. However, plant growth and performance are dependent on many factors beyond the Company's control, including soil conditions, weather, watering and maintenance. For this reason, the Company cannot guarantee the long term survival or performance of any plants supplied, except where a specific written guarantee has been provided.

The Company will provide its own tools and equipment required to perform the Services, unless otherwise agreed. The Client agrees not to use any of the Company's tools or equipment and accepts that such items remain the property of the Company at all times.

6. Pricing and Payment Terms

6.1 Pricing

Prices for Services are normally provided as a fixed price quotation or as an hourly or daily rate, plus the cost of any materials, waste disposal or additional services as agreed. All prices will be communicated to the Client before work commences.

6.2 Payment methods

Payment is due in accordance with the terms stated on the quotation or invoice. The Company may require a deposit for larger projects or for the supply of significant quantities of plants or materials. Any deposit requirements will be communicated before the booking is confirmed.

Accepted payment methods will be communicated by the Company. The Client agrees to pay all invoices in full and on time. The Company reserves the right to suspend further work or withhold future bookings if invoices remain unpaid.

6.3 Late payment

If payment is not received by the due date, the Company may charge interest on the overdue amount, and the Client may be liable for any reasonable costs of collection incurred by the Company. Continued non payment may result in legal action.

7. Cancellations and Amendments

7.1 Client cancellations

For one off bookings, the Client may cancel or reschedule a visit by giving reasonable notice before the agreed start time. Where cancellation is made without sufficient notice, the Company reserves the right to charge a cancellation fee, which may reflect the time reserved and any costs incurred.

For regular maintenance visits, the Client may cancel individual visits or terminate the ongoing service by giving the notice period agreed in the service arrangement. If no specific notice period has been agreed, the Client should provide at least 7 days notice of termination where reasonably possible.

7.2 Company cancellations

The Company may cancel or reschedule a visit due to adverse weather, staff sickness, safety concerns, operational reasons or circumstances beyond its control. The Company will aim to provide as much notice as reasonably possible and will endeavour to rearrange the visit at a mutually convenient time.

7.3 Amendments to booked services

If the Client wishes to amend the scope or timing of the Services after a booking has been confirmed, the Company will use reasonable efforts to accommodate the request. Any changes may affect the price and duration of the work and may require a revised quotation or new booking date.

8. Garden Waste and Environmental Regulations

8.1 Handling of green waste

The Company will handle and manage green garden waste in accordance with applicable waste management and environmental regulations. Unless specifically included in the quotation or booking, the removal of green waste and other materials from the Site is not automatically included in the Service.

The Client may choose to retain green waste on Site for composting or disposal via local authority services, where available. If the Client asks the Company to remove green waste, this may be subject to an additional charge reflecting transport and disposal costs.

8.2 Non green waste

The Company is not a general rubbish removal service and will not normally remove non green waste such as household rubbish, construction debris, plastics, metals or hazardous materials. If such items are present at the Site, the Client is responsible for arranging suitable disposal through appropriate channels.

8.3 Legal compliance

The Company will not dispose of waste in any unlawful manner and will comply with all relevant regulations for the transport and disposal of garden waste. The Client agrees not to request or expect the Company to dispose of any waste illegally or in ways that breach environmental standards.

9. Health, Safety and Conduct

The Company is committed to working in a safe and responsible manner and expects Clients to support this approach. The Client must not ask gardeners to undertake any tasks that are unsafe, outside normal gardening practice or beyond the capabilities of the equipment being used.

Gardeners may refuse to carry out work that they consider unsafe, inappropriate or unreasonable, including but not limited to work at excessive heights, work with unstable structures or tasks involving hazardous materials.

The Client and anyone present at the Site must treat the Company's staff politely and with respect. The Company reserves the right to withdraw services and cancel the Agreement where staff experience abuse, harassment or threatening behaviour.

10. Liability and Insurance

10.1 Duty of care

The Company will exercise reasonable skill and care in the performance of the Services. However, the nature of gardening means that some disturbance to soil, plants and existing features is inevitable and may be necessary to achieve the desired result.

10.2 Limitations of liability

The Company will not be liable for any loss or damage arising from:

Information that is incomplete, inaccurate or not disclosed by the Client, including the presence of hidden pipes, cables or structures.

Pre existing defects, weaknesses or conditions at the Site, including diseased trees, unstable walls, fences or structures.

Events beyond the Company's reasonable control, including extreme weather, pests, disease, acts of vandalism or interference by third parties.

Normal wear and tear or damage that could not reasonably have been avoided in the course of performing the Services.

To the fullest extent permitted by law, the Company will not be responsible for any indirect, consequential or economic loss arising from the provision of the Services. The Company's total liability in respect of any claim will be limited to the amount paid by the Client for the specific Services giving rise to the claim, unless otherwise required by law.

10.3 Insurance

The Company aims to maintain appropriate insurance cover for its activities. Details of insurance cover are available on request.

11. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible, ideally within 48 hours of the visit. The Company will investigate the matter and, where appropriate, may arrange a revisit, a corrective action or another reasonable remedy.

Complaints raised long after the Services were provided may be more difficult to investigate, and the range of possible remedies may be reduced. The Company will nevertheless consider all complaints in good faith.

12. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings and to ongoing services after the Client has been informed of the change, where such notification is required by law or good practice.

Where a change is material and affects ongoing regular maintenance services, the Company will make reasonable efforts to notify the Client in advance. Continued use of the Services after changes take effect will constitute acceptance of the updated Terms and Conditions.

13. Privacy and Data Protection

The Company will collect and use personal information about Clients for the purposes of managing bookings, providing Services, issuing invoices and complying with legal obligations. The Company will take reasonable steps to keep such information secure and will not sell Client data to third parties.

Personal data may be shared with trusted third parties where necessary to deliver the Services or to comply with legal requirements, such as accountants or insurers. By using the Services, the Client consents to such use and sharing of their data as is reasonably necessary for these purposes.

14. Governing Law and Jurisdiction

These Terms and Conditions and any Agreement between the Company and the Client are governed by and shall be construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with the provision of Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

Failure or delay by the Company to enforce any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

The Agreement is between the Company and the Client and cannot be assigned or transferred by the Client without the prior written consent of the Company. The Company may transfer its rights and obligations under the Agreement where reasonably necessary for business purposes, provided that such transfer does not materially reduce the protections afforded to the Client.

By booking or receiving Services from Gardeners Parsons Green, the Client confirms that they have read, understood and agree to these Terms and Conditions.